Rules and regulations

This Rules and Regulations section is an agreement between the Organizer and the Participant. During the ticket sale, you are obliged to accept the Rules and Regulations of TNRS. The Organizer reserves the right to modify the rules without prior notice to the Participant. Any changes will be posted on, in the Rules and Regulations section. By purchasing a ticket, a person agrees with the event rules and the following terms and conditions.

Tickets, types of tickets and ticket purchases


One time ticket (with full and/or reduced price)
We only guarantee the validity of the tickets purchased through TNRS partners.

Reselling of the tickets and invitations in order to turn a profit is strictly prohibited. The Organizers reserve the right to prohibit access to theatre grounds to those involved in such activities and to confiscate the resold tickets and/or invitations in their possession.

It is strictly forbidden to publish on social networks or other sites the ticket's unique barcode.

Upon ticket validation (regardless of type) the Participant will be granted entrance for one person. After scanning the ticket, the Participant must keep the ticket during the entire show/performance.

Lost or stolen tickets will not be re-issued.

We offer tickets with special prices only for school children, students, and elders, provided they present a form of identification.

For groups larger than 15 people, we can offer ticket offers depending on the number of available seats.

Buying tickets

For payable events, tickets are available online on, and in all partner shops of above-mentioned ticketing agents. Partner shops are available on ticketing agent’s website (

The promoter has the right and obligation to demand that ticket holders respect all the safety measures imposed by the law.

Also, in order to safeguard the health and safety of all participants at the event, both public and staff, the promoter has the right to impose any and all of the legal measures in place, as conditions for allowing public access to its event.

For clarity, the ticket buyer, through the act of buying said ticket agrees to the present conditions and terms, obliges to respect the legally imposed measures as well as the event’s access regulations communicated and enforced by the promoter at the time of purchasing, before and during the event and/ or on the venue’s premises.

Should the ticket buyer not be willing to abide by such measures as described above at the time of the event, the promoter has the right and obligation to refuse access to the event, and in this case will not reimburse the price of the purchased ticket.

Participants are required to check the promoter’s access rules and regulations on the promoter’s official website, the ticketing provider’s official website and their social media platforms before attending the event, and comply with floor and queues marking and venue spacing and any health precautions communicated at the venue via but not limited to posters, signage and announcements.

Tickets return

The ticket is not refundable unless the event is cancelled by the Organizer. Moving the event in another place in the same geographical area is not ground for reimbursement of ticket value. If the event is rescheduled, the ticket cannot be refunded. Refund applications must be made within 30 days after the date of cancellation of the event at the point of sale where tickets were initially purchased. Reimbursement of tickets can be made only when the tickets are intact and refunding only refers to the value of the ticket. The ticket sales commission, printing and distribution costs or additional costs (accommodation, transport, courier, etc.) will not be refunded in any case.

Ticket refund in the context of SARS-CoV-2 virus pandemic, according to Emergency Ordinance no 70/ 14.05.2020 (

Event participation

Entry, Access – General Information

Entry to the theatre halls will be allowed only through the general access area. Please note that the Organizer reserves the right to deny access for any participant at any time if he/she is in an obvious state of confusion, violent or under the influence of forbidden substances.

For payable events, access for children over 4 years old is granted on the basis of a ticket at a discount price.

Access with pets is prohibited.

Participants are not allowed to bring any food or alcoholic drinks in the festival area.

People with physical or mental illness for whom crowded areas, loud noises, special sound, visual and audio effects represent a risk, assume all liability for any prejudice that they may suffer during the event. The show can contain powerful light effects that could harm children or epileptic persons, the participants are fully responsible for attending the shows presented in the festival on stages/other areas.

People with disabilities who want to attend the event must send an email at For more details, please consult the Terms and Conditions.

Code of conduct

During the performances, there will be photos and video recordings. When entering the theatre grounds, all visitors give their consent to the Organizer to use and broadcast this footage for any theatre promotional activity. Participants must acknowledge that it is possible to appear in such materials without being able to claim any rights or compensation for those materials. The Organizer has the right to use these materials and publish them on various channels (e.g.: YouTube, Facebook, Instagram, theatre website, all media) and use them in advertising campaigns without compensating in any way the Participant.

Participants acknowledge that on theatre grounds, any commercial or advertising activity without the written consent of the Organizer is strictly prohibited.

Participants are not allowed to reproduce visuals of the event, to use the image or name of the artists involved (or any other names, logos or brands associated with the event), or tickets/invitations for the event, for promotional or commercial purposes without the permission of the Organizer.

Smoking inside the theatre is forbidden. Electronic cigarettes or vaping devices are under the same rule.

Entering the performance area after the beginning of the show is not granted. By not showing up to the performance according to the hours specified on the ticket, you lose the ticket value.


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